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From pre-booking questions to post-checkout issues, we’re here to help you every step of the way.
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Find answers to all of your most common questions. Our FAQs cover costs, timelines, technical details and any other general questions you're likely to have.
Can I cancel or change my booking?
Cancellation and change policies depend on the hotel you choose. These details are clearly shown before you book Some hotels offer free cancellation, while others may be non-refundable
How long do refunds take?
Eligible refunds take 3-5 business days to complete
Can I book hotels outside Tanzania?
Yes. TravelSimba offers international hotel bookings worldwide, while maintaining a strong focus on East Africa
Are there any hidden fees?
No. We believe in transparent pricing. What you see at checkout is what you pay. Note: certain taxes and fees are collected by the hotel only
Why might prices change? Does it matter when I book?
At Travelsimba, hotel prices can change due to availability, season, demand, or hotel policies. Once your booking is confirmed, your price is locked. You can usually get the best price by booking as early as possible We DO NOT change the price you see based on any geolocation tracking, time of day searches etc.
What if I don't find a hotel on the website?
Reach out to us, and we guarantee the best rate versus any major competitor
Are the hotels on TravelSimba verified?
Yes, only verified hotels are listed on Travel Simba
What makes TravelSimba different from other booking websites?
Our north star, Tanzania! We’re here to make travel for anyone traveling to, and from Tanzania a memorable experience. Local assistance via WhatsApp, phone, or email in English, and Kiswahili - Accept local & international convenient payment methods - Offer deals and packages for customers in destinations that matter - Curate trusted hotels and deals instead of overwhelming listings - Promote tourism in Tanzania You’re not just booking a room — you’re booking with people who understand you
Do you price match?
Yes, please reach out to us with a screenshot that includes the price with all taxes included, and we’ll take care of the rest!
How do payments work?
You pay securely online using supported payment methods shown at checkout. Prices displayed include applicable taxes unless stated otherwise We currently accept credit/debit card payments as well as mobile money payments
